Friday, July 29, 2011
As I mentioned yesterday we've been laying low at saipua headquarters taking off most of this month. It has been great for us to have deep rest both physically and creatively.
Getting back to work yesterday, it was a big let down to see another shitty yelp review for Saipua. A bride we started working with and then had to decline because we could not gaurantee that wedding bouquets picked up 2 days before her out-of-town wedding will look good on the day of the wedding. Making sure flowers look fresh is an obsession of ours since a big dahlia heat-wave mishap last summer.
Probably we can can be better about communicating faster, more directly and efficiently. I'll admit that sometimes it takes us too long to respond to tough inquiries, or inquires that come in amidst a big wedding weekend when so much is immediately pressing. Most of the time we're just doing our best, and the bottom line is that our best is not always going to be good enough for everyone. I try not to take these things personally, but it's hard not too. Especially when someone writes us up to be snobs.
Let the record show that the only thing I'm stuck up about is finding the freshest-to-death-flowers and guaranteeing that we can deliver them in perfect condition and on time to every last wedding (both big and small - because YES, to respond to another yelp reviewer we work with smaller budgets too) that we commit to. Flowers that look as good - if not better - than the images I publish here.